Clover South Africa, a well-known and respected company in the fast-moving consumer goods industry, is offering a Customer Service Centre Learnership to young, driven, and jobless people. This program is for those who want to get hands-on work experience and earn an official qualification.
Learnership Details:
- Job Title: Learner: Customer Service Centre (CSC)
- Reference Number: CLO260120-2
- Job Type: Learnership
- Department: Customer Service Centre
- Number of Positions: 15
- Location: Roodepoort, Gauteng, South Africa
Learnership Overview
The Clover CSC Learnership is for people who want to work in customer service, call centers, and managing client relationships. Those in the program will learn how to deal with customers properly, helping Clover maintain its excellent service.
During this training, participants will experience actual customer questions, learn to record orders, solve problems, and promote products. This program is a great way to start a career in fast-moving consumer goods and customer service.
Learnership Requirements:
To be eligible for this opportunity, applicants must meet all of the following requirements:
- Grade 12 / Matric or equivalent NQF Level 4
- Grade 12 completed within the past 5 years (2021 – 2025)
- Minimum average of 55% in English and Mathematics or Mathematics Literacy
- Advanced computer literacy
- Currently unemployed
- Must not have participated in a learnership before
- South African citizen
- Willing to attend both workplace training and prescribed classes
Failure to meet the minimum requirements may result in disqualification.
Key Competencies and Attributes:
Clover is looking for candidates who demonstrate the following competencies:
- Proactive and action-oriented approach to work
- Honesty, integrity, and consistency
- Ability to maintain high standards and professionalism
- Strong interpersonal and communication skills
- Customer-focused mindset
- Commitment, motivation, and willingness to learn
- Ability to collaborate with others to achieve shared goals
- Numerical ability and attention to detail
- Effective verbal and written communication
Duties and Responsibilities
Learners appointed to the Customer Service Centre will be trained to perform a variety of call centre and customer service functions, including:
- Always offer excellent service to customers.
- Manage all customer calls and contacts with professionalism.
- Solve customer problems and complaints by working with the right people inside the company.
- Record customer orders correctly and on time.
- Confirm customer orders following the usual steps.
- Tell customers when their accounts are paused.
- Report any order problems to the proper departments.
- Sell Clover and main products that fit what customers need.
- Help foster a spirit of cooperation and working together within the team.
- Join team meetings and help the team reach its goals.
- Ensure information is visually organized.
- Work together to meet the department’s goals.
Why Join the Clover Call Centre Learnership?
This learnership offers participants the opportunity to gain:
- A nationally recognised NQF qualification
- Practical experience in a professional call centre environment
- Exposure to customer service operations within a leading FMCG company
- Workplace readiness and transferable skills
- A strong foundation for future employment in customer service or call centre roles
Application Process:
Interested candidates who meet the minimum requirements should apply before the closing date using the official Clover application process linked to the vacancy. Follow Our WhatsApp Channel For Daily Updates: JOIN HERE
