FlySafair wants to help people reach friends, family, and hobbies by providing inexpensive, straightforward, and on-time flights. We can do this thanks to our committed staff who love what they do and love flying. Working together, we will be the best airline in South Africa.
Our Employees
Kinds of employees (i.e. what are our values)
Gladiators
- We always try to be the best and challenge the status quo
- We persevere to have the tenacity and courage to be pioneers and adventurers
- Do more with less
Loving Hearts
- We bring joy by predicting and going above and beyond what our customers expect.
- We always act correctly.
- We are nice, gentle, understanding, calm, giving, and useful. Treat others how you want to be treated.
Great Attitude
- We enjoy ourselves and don’t take things too rigidly; let’s have a good time.
- Create strong teams and a feeling of togetherness.
- We prioritize the well-being of everyone over our own interests.
- Remain modest, appreciative, and eager for more.
Guiding Principles
- Competitive advantage through company culture
- First who, then what
- Hire for attitude / culture fit
- Train for skills / leadership / customer service
- Employees come first
- Pro-active customer care – friendly, fast, easy.
- Anticipate and exceed customer expectations
- A complaint or a mistake is an opportunity to make a difference
- Consistency – our customers can expect the same excellent quality and procedures at all destinations
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- True low-cost airline
- Keep things simple and set prices based on what people want.
- Have the cheapest tickets and lowest expenses by controlling costs.
- Use measurements and key performance indicators to improve what you track.
- On-time performance – reliable service
- Hassle-free
- Use technology and innovation as an enabler and accelerator
- Communication – accelerator and externally we want to be transparent and open about what is going on
